Booking Terms and Conditions

By booking a counselling session with The Pause Button, you agree to the following terms and conditions:

1. Booking Confirmation

All counselling sessions are confirmed upon receipt of a booking confirmation email. It is your responsibility to ensure the accuracy of your booking details.

2. Payment Terms

Payment is due prior to or on the day of your scheduled session. Payment methods will be provided at the time of booking.

3. Cancellation and Rescheduling Policy

We understand that unforeseen circumstances can arise. If you need to cancel or reschedule your appointment, we kindly request the following notice:

• More than 48 hours’ notice: No cancellation fee will be charged. You may reschedule or cancel your appointment free of charge.

• Between 48 and 24 hours’ notice: A 50% cancellation fee will apply. This means you will be charged 50% of the full session fee.

• Less than 24 hours’ notice or no-show: The full session fee will be charged. This includes missed appointments without notice.

These policies are in place to protect the time and resources of our practitioners and to ensure fairness to all clients.

4. Late Arrivals

If you arrive late to your appointment, the session will end at the scheduled time and the full session fee will still apply. We are unable to extend session times due to late arrival.

5. Confidentiality

All sessions are conducted in accordance with professional ethical guidelines and privacy laws in Australia. Information shared during counselling sessions remains confidential except where disclosure is required by law, where there is a risk of harm or where the client provides a written request to share information to the counsellor.

6. Emergency and Crisis Support

The Pause Button is not a crisis service. In case of an emergency or if you require immediate support, please contact Lifeline on 13 11 14, or call 000 for emergency services.

7. Contact Information

If you have any questions or need to make changes to your booking, please contact us at info@thepausebutton.com.au or +61 415 082 240. Please note, due to the nature of counselling and services provided, this phone will not be answered during practice opening hours, however will be responded to as soon as possible.